Smart Tourism

Invited Session at the 12th International Conference on Information, Intelligence, Systems and Applications (IISA 2021)

July 12 – 14, 2021

Chania, Crete, Greece

Call for Papers

Aim & Scope

Tourism industry not only adopts information and communication technologies (ICT) but it is technology that determines the competitiveness and innovation of tourism organisations and destinations. The field of eTourism, as the intersection between ICT and Tourism, has evolved in various stages; the age of informations systems, the web 1.0 era and the age of web portals, the age of social media and finally the age of social, smart and mobile. The term Smart Tourism embraces various technologies, like the Internet of Things, 5G, mobile devices, Big Data, Artificial Intelligence, virtual and augmented reality, robotics, aiming to bring a new era in Tourism. The crisis of the pandemic COVID-19 demands to reassess and redesign the concept of Smart Tourism and explore the challenges and opportunities of this new reality. The focus of this special session is on how ICT can support Tourism Industry to address the post-COVID-19 era challenges and how Smart Tourism will evolve. This workshop seeks to bring together researchers, practitioners and tourism industry’s stakeholders to discuss and share their ideas, contributions, practical challenges encountered and solutions in the field of smart tourism. The aim of this workshop is to present the vision and set future directions for smart destinations, smart experiences and smart businesses in the tourism industry.

Topics of Interest

Topics of interest include, but not limited to, the following aspects:

Tourism Experience

Smart Destinations

Digital Transformation in travel and tourism

Mobile Services, Gaming, Gamification and Augmented Reality

Location-based Services, Internet-of-Things and Smart Cities

Social media and Social Networking

Big Data in destination management and tourism industry

Machine learning and artificial intelligence methodologies and tools for tourism industry

Security and ethical and privacy issues regarding visitors’ data

Tourism Consumer behavior, decision making, experience and satisfaction

Strategies and practices for enriching, transforming and managing tourism experiences

Cultural and Heritage Tourism

ICT and Thematic Tourism like sport, adventure, gastronomy, health tourism

Innovation, creativity and change management

Case studies and best practices

Research challenges and vision

Smart Tourism resilience and sustainability

Program Co-Chairs

Eleni Christopoulou, Ionian University and Hellenic Open University, Greece.

Dimitrios Ringas, Ionian University and Hellenic Open University, Greece.

Iason Koufodontis,  University of Aegean and Hellenic Open University, Greece.

Christina Bonarou, Hellenic Open University, Greece.

Christos Melas, Hellenic Mediterranean University and Hellenic Open University, Greece.

Program Committee – TBA


The workshop solicits two types of original papers: (a) full papers and (b) short papers such as work-in-progress or position-papers. Submitted papers must not substantially duplicate previously published work or have been submitted in parallel to any journal, conference or workshop with proceedings.

Important Dates

  • Paper submission: April 15, 2020
  • Author notification: May 1, 2020
  • Camera-ready paper submission: May 15, 2020
  • Conference Dates: July 12-14, 2021