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Aim & Scope<\/u><\/strong><\/p>\n Tourism industry not only adopts information and communication technologies (ICT) but it is technology that determines the competitiveness and innovation of tourism organisations and destinations. The field of eTourism, as the intersection between ICT and Tourism, has evolved in various stages; the age of informations systems, the web 1.0 era and the age of web portals, the age of social media and finally the age of social, smart and mobile. The term Smart Tourism embraces various technologies, like the Internet of Things, 5G, mobile devices, Big Data, Artificial Intelligence, virtual and augmented reality, robotics, aiming to bring a new era in Tourism. The crisis of the pandemic COVID-19 demands to reassess and redesign the concept of Smart Tourism and explore the challenges and opportunities of this new reality. The focus of this special session is on how ICT can support Tourism Industry to address the post-COVID-19 era challenges and how Smart Tourism will evolve. This workshop seeks to bring together researchers, practitioners and tourism industry\u2019s stakeholders to discuss and share their ideas, contributions, practical challenges encountered and solutions in the field of smart tourism. The aim of this workshop is to present the vision and set future directions for smart destinations, smart experiences and smart businesses in the tourism industry.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_text _builder_version=”4.6.5″ _module_preset=”default” custom_margin=”2px|||||”]<\/p>\n Topics of Interest<\/span><\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.6.5″ _module_preset=”default” custom_padding=”2px|||||”][et_pb_column type=”1_2″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_text _builder_version=”4.6.5″ _module_preset=”default”]<\/p>\n Topics of interest include, but not limited to, the following aspects:<\/p>\n Tourism Experience<\/p>\n Smart Destinations<\/p>\n Digital Transformation in travel and tourism<\/p>\n Mobile Services, Gaming, Gamification and Augmented Reality<\/p>\n Location-based Services, Internet-of-Things and Smart Cities<\/p>\n Social media and Social Networking<\/p>\n Big Data in destination management and tourism industry<\/p>\n Machine learning and artificial intelligence methodologies and tools for tourism industry<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_text _builder_version=”4.6.5″ _module_preset=”default”]<\/p>\n Security and ethical and privacy issues regarding visitors\u2019 data<\/p>\n Tourism Consumer behavior, decision making, experience and satisfaction<\/p>\n Strategies and practices for enriching, transforming and managing tourism experiences<\/p>\n Cultural and Heritage Tourism<\/p>\n ICT and Thematic Tourism like sport, adventure, gastronomy, health tourism<\/p>\n Innovation, creativity and change management<\/p>\n Case studies and best practices<\/p>\n Research challenges and vision<\/p>\n Smart Tourism resilience and sustainability<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_text _builder_version=”4.6.5″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n Program Co-Chairs<\/u><\/strong><\/p>\n Eleni Christopoulou<\/a>, Ionian University and Hellenic Open University, Greece.<\/p>\n Dimitrios Ringas<\/a>, Ionian University and Hellenic Open University, Greece.<\/p>\n Iason Koufodontis<\/a>,\u00a0 University of Aegean and Hellenic Open University, Greece.<\/p>\n Christina Bonarou<\/a>, Hellenic Open University, Greece.<\/p>\n